Demerara Sugar

Refund & Cancellation Policy

Auricane Private Limited

At Auricane Private Limited, we strive to deliver high-quality products and a smooth customer experience. Please read our refund and cancellation policy carefully before placing an order.

Order Cancellation

Once an order is confirmed, Auricane Private Limited will not accept cancellation, return, or refund requests. However, in certain situations listed below, we are happy to work with our customers to find a fair and amicable resolution.

1. Damaged Product

If you receive a damaged product, we will be happy to replace the item.

Conditions:

• The damaged product must be reported within 2 days of delivery.

• Customers must email us at info@auricane.com (replace if another email is used).

Please include the following in your email:

• Order number

• Image of the invoice

• One image of the outer box

• Two clear images of the damaged product

• Unboxing video showing the damaged product

For orders containing multiple items, only the affected product will be replaced.

Once the issue is verified, we will re-send the replacement product within 7–10 days.

Our team will respond to your email within 24–48 hours and assist you through the process.

2. Missing Product

If any item is missing from your order, please notify us within 2 days of delivery.

Send an email to info@auricane.com with the following:

• Order number

• Image of the invoice

• One image of the outer box

• Two clear images of the opened box

• Unboxing video showing all received items

Please note that refund requests cannot be accepted in this situation. However, we will promptly send the missing product after verification.

Our team will respond within 24–48 hours and provide full assistance.

3. Spoiled Product

If you receive a product that appears spoiled, please inform us within 2 days of delivery.

Email us at info@auricane.com with:

• Order number

• Date of packaging or date of manufacture

• Clear images or videos of the product

Please note that returns or refunds cannot be accepted due to natural variations in taste, texture, colour, or aroma. Our products may vary between batches as they are made using natural ingredients and traditional processes.

After proper investigation and verification, we may replace the product if required. We assure customers that every case will be reviewed carefully to ensure a fair resolution.

Our team will respond within 24–48 hours and assist you further.

Policy Note

Auricane Private Limited reserves the right to investigate and determine the validity of any claim before approving replacements. Our goal is always to ensure a fair and satisfactory outcome for our customers.

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• Shipping Policy

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• Privacy Policy

• Return Policy

Shipping Policy

Auricane Private Limited

At Auricane Private Limited, we are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy to understand how your orders are processed and delivered.

Order Processing

All orders are processed within 1–3 business days after confirmation of payment. Orders are not processed or shipped on Sundays or public holidays.

Once your order is shipped, you will receive a shipping confirmation message/email along with tracking details to monitor the delivery status.

Shipping Time

Delivery timelines may vary depending on your location.

• Metro Cities: 3–5 business days

• Other Cities / Towns: 5–7 business days

• Remote Areas: 7–10 business days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before completing the purchase.
In certain cases, Auricane Private Limited may offer free shipping promotions, which will be clearly mentioned on the website.

Order Tracking

Once your order is dispatched, tracking details will be shared with you via email or SMS. You can use these details to track the status of your shipment through the courier partner’s website.

Delivery Issues

If you face any issues related to shipping or delivery, such as delayed delivery, damaged packaging, or missing items, please contact our support team within 2 days of receiving the order.

You may reach us at:
Email: info@auricane.com

Our team will respond within 24–48 hours and assist you with the resolution.

Incorrect Address

Customers are requested to provide complete and accurate shipping information while placing the order. Auricane Private Limited will not be responsible for delays or delivery failures caused by incorrect or incomplete address details provided by the customer.

Policy Updates

Auricane Private Limited reserves the right to modify or update this shipping policy at any time without prior notice. Any changes will be reflected on this page.